Return/Refund Policy
We want you to be happy! If you need to return an item, please follow these steps:
- Check the timeframe: You have 14 days from the delivery date to return unused, undamaged, and unworn products (including electronics) in their original, unopened packaging. Used items are not eligible for return.
- Contact us: Let us know that you want to return an item by contacting our customer service team. We'll help you initiate the process and provide a return address.
- Gather your items: Pack the item securely in its original packaging and include your receipt or proof of purchase.
- Return shipping: Unless your item is damaged or defective, you are responsible for return shipping costs and providing us with a tracking number.
- Wait for processing: Once we receive your return, we'll inspect it within 5 business days. If it meets our return criteria, we'll issue a full refund (excluding original shipping costs).
Important notes:
- Damaged or defective items: Contact us immediately if your item arrives damaged or seems defective. We'll handle returns or exchanges differently in these cases.
- Final sale:Â All sales are final 14 days after delivery.
- Questions? Don't hesitate to contact our customer service team! We're here to help. support@altheasattic420.com
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By following these steps, you can ensure a smooth and hassle-free return experience.
We appreciate your understanding and cooperation!